YOU GOT QUESTIONS, WE GOT ANSWERS

WHAT IS TIGGY?
Tiggy is a network of micro fulfillment centers located in the busiest neighbourhoods of Vancouver and Toronto. Our crew of merchandisers get your order ready for our amazing couriers who jump on their e-bikes to deliver right to your door in 15 minutes or less. The best thing is that we deliver for free - no minimum spend required!
ORDERS AND APP EXPERIENCE
How can I activate my promo code?
Build your order first and proceed to the check out page. Enter the promo code here (before paying) and your costs will be automatically recalculated.
My promo code isn’t working
Hmmm…let’s check a few things:
Have you typed in the code correctly?
Have you already used the code?
Has the promo expired?
Does your order meet the minimum value to use the code?
When will I receive my order?
ASAP! Most orders are delivered within 15 minutes. On rare occasions it might take a bit longer because of weather or road conditions.
My order is marked as complete, but I can’t find it
Please contact our support team on the Tiggy app and we’ll look into it for you.
CHANGING OR CANCELLING MY ORDER
Can I change the delivery address?
Your courier is almost with you! Please message our support team on the Tiggy app right away so we can look into our options.
I need to cancel my order
Things happen, we totally get it. Please message our support team on the Tiggy app explaining the reason why you need to cancel and we’ll try our best to resolve it for you.
How long does it take to get a refund?
Refunds usually take 5-10 business days to reflect on your account depending on your financial institution. Refunds to international credit cards can take longer.
PAYMENT AND DELIVERY
My credit card/payment was rejected. What should I do?
Please check that your information was entered correctly. You can contact our support team on the Tiggy app if you still need assistance. We’re available 24/7.
Can I pay Tiggy by cash instead?
Unfortunately, cash is not an option.
My order is late!
Our delivery crew is working hard to serve you, but sometimes delays can happen because of weather conditions or traffic (is there a hockey game tonight?) If you’ve been waiting more than 30 minutes please get in touch with our support team on the Tiggy app and we’ll see what the hold up is.
Should I tip my courier?
Tips are not expected, but always greatly appreciated. You can now tip your courier on the Tiggy app.
UH OH, SOMETHING’S NOT RIGHT
My order doesn’t meet my quality standards (damaged goods or packaging, stale produce, etc.)
Please contact our support team on the Tiggy app and we’ll be more than happy to help in providing a replacement or a refund. Make sure you have photo proof ready to share with us.
I’m missing an item, or I received the wrong item
So sorry about that. Please contact our support team on the Tiggy app and we’ll make it right for you.
OTHER
I have another question
If you don’t see the answer to your question on this page, then you can message our support team on the Tiggy app. Or, if you prefer, shoot us an email support@gotiggy.com.
I have some feedback I’d like to share with you
We’re all ears and we want to hear from you. If we didn’t meet your expectations, we welcome the opportunity to learn from it, and make it right for you. You can send us an email or contact us on the Tiggy app.