Tiggy will not accept returns or exchanges of any products once it has been shipped. Tiggy will only accept product returns when an order is cancelled, missed, or cannot be delivered. If there is a problem with an item in your order, please report your issue to or 1231 Pacific Blvd, Office 129, Vancouver, BC, V6Z 0E2

If you have any issues with your order, please contact Tiggy
immediately to let us know. We recommend you do so as soon as possible since we cannot provide refunds or promo codes if you don't report the issue within 7 days from when the order was delivered.

If you have missing products or an issue with your order, we, at our sole discretion, may give you credit for the product, and in some situations, issue a partial or full refund. We reserve the right to require a photograph for product quality complaints, before any refund or promo codes will be issued.

If your order requires an attended delivery and we're not able to reach you, we will cancel the order on your behalf. You may also be charged a cancellation fee. This fee helps cover the cost of disassembling the order to restock items that can be resold, and discarding fresh items that can't be resold (such as baked goods, produce, etc.).

If you receive a refund, depending on your bank or credit card company, it can take between 5 to 10 business days for the refund to be processed once it has been issued. If you don't see a refund reflected within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.